Refund Policy

Bookings on RequestGG are final, with one exception: if a creator doesn't show up to a confirmed session, you get a full refund.

When you're eligible for a refund

You can request a full refund if the creator fails to show up to a confirmed session — for example, they never join the lobby or the RequestGG Discord voice call at the booked time.

When refunds aren't available

You change your mind or can no longer attend.
You don't show up to the session yourself.
You're unhappy with how a session went (that's what reviews are for) — provided the creator showed up.

Creators reserve the time for your session, so a completed or fan-missed session isn't refundable.

How to request a refund

Within 48 hours of the session, go to My bookings, find the session, and select Report no-show. Tell us briefly what happened. Our team reviews every request by hand.

After you request

If approved, the full amount is refunded to your original payment method — typically within 5–10 business days, depending on your bank. If we can't confirm a no-show, we'll let you know by email and the booking stands.

Questions

Reach us any time at support@requestgg.com.